Introduction:

These terms and conditions apply to all tours organised by RackPack Holidays.

Your contract incorporates these terms and conditions and by making a booking with us you confirm your acceptance of these terms and conditions to the exclusion of any other terms and conditions which you may seek to apply to the contract.

In these terms and conditions:
“we” or “us” or “our” means RackPack Holidays “you” means the person making the booking and includes all persons included on the particular booking who will be required to acknowledge receipt and acceptance of these terms and conditions “Participant” includes you and any other person taking part in the tour.

Bookings

When you make a booking, we will provisionally reserve your tour on the basis of these terms and conditions. A binding contract between us will come into existence only when we have received your deposit (or if applicable full payment) and send our Confirmation Invoice to you. Prior to doing so, we may send you an acknowledgement of receipt of the deposit. Any such acknowledgement simply indicates that we are dealing with the booking and is not a confirmation of it.

Please check the Confirmation Invoice together with all other documents we send you as soon as you receive them. Contact us immediately if any information which appears on the Confirmation Invoice or elsewhere appears to be incorrect or incomplete, as it may not be possible to make changes later. We regret we cannot accept any responsibility if we are not notified of any inaccuracies in any document within 7 days of our sending it out. Whilst we will do our best to rectify any inaccuracies notified outside these time limits, you will be responsible for any costs and expenses involved in doing so except where we made the mistake and there is good reason why you did not contact us within the above time limits.

If you wish to make any alterations to your holiday we will make every effort to accommodate these, but cannot guarantee that this will be possible. If alterations you request are possible, these will be subject to any additional costs or charges imposed by the relevant supplier, and a sum of INR 500/- per person to cover our administrative costs. Requests for amendments must be made in writing by the person who made the booking.

If we accept a request to transfer you from one tour to another you will be liable for any costs imposed on us by our suppliers for the cancellation of your original tour. We also reserve the right to charge an administration fee of 15% of the value of the first tour booked, payment of which would be required before we confirm your booking for the alternative tour.

Tour Prices

Prices quoted by us may be changed anytime until we have confirmed in writing of acceptance of your booking. Even after that time, prices may be changed if we are charged additional costs after that time including, for example, where agencies that are used to provide services on tour raise their costs for any reason and should that occur, if that would result in you paying an additional amount of more than 8% of the tour price, you will be entitled to cancel your tour with a full refund of any money paid to us. Should you decide to cancel because of this, you must notify us within 5 days of the date of our advice. If there is less than 5 days before the departure date, then by no later than one day after you have received our advice of the increased cost.

Special Requests

If you have special requests (including any dietary or medical requirements), you should inform us of such requests prior to departure. We will advice the relevant supplier of your requirements, however we cannot guarantee that these requests will be met. Furthermore, we have no liability to you if such requests are not met.

Itineraries

The type of travel we offer requires flexibility and must allow for alternatives. The itinerary as displayed for each tour must therefore be taken as an indication of what each trip may accomplish, and not as a contractual obligation on our part. The final decision on the itinerary and conduct of any tour will be taken by us or our agents in the interests of the group/clients as a whole. It is understood that the root schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice due to events beyond our reasonable control.

No refunds will be given for missed or unused services such as hotel rooms, meals, sight seeing trips or included activities irrespective of the reason why you have missed or not used the services. The quoted price is an inclusive price for the tour, as a package.

At all times the decision of the tour leader or the representative will be final on all matters likely to endanger the safety and well being of the tour. You must at all times strictly comply with all laws, customs, foreign exchange and drug regulations. Should you fail to do so then you may be ordered to leave the tour without any refund and without any legal claim against us.

Complaints

Subject to the other provisions of these terms, we accept liability should any part of your holiday arrangements booked with us not be as described in your personal itinerary and not be of a reasonable standard. Provided that you follow the complaints procedure set out below, we will refund to you an amount equal to the cost of that activity. Any sums received by you as well as the cost of any alternative arrangements made for you by us will be deducted from any sum paid to you as compensation by us.

Our liability in the previous paragraph will not arise where the reason why any part of your holiday arrangements booked with us not being as described in your personal itinerary and not being of a reasonable standard is not due to any fault on our part or of any operator engaged by us.

If you have a complaint as to any part of your holiday arrangements booked with us not being as described in your personal itinerary and not being of a reasonable standard, you must inform both us and any relevant supplier immediately. If the matter cannot be resolved to your satisfaction whilst on tour, we will deal with the matter promptly upon your return.

Disclaimer

1. You agree to reimburse us or the relevant operator for any of equipment lost or damage whilst in your care. 
2. You agree that we may use images of you taken during the tour without recourse you and without any compensation to you, for publicity and promotion purposes through whatever medium we choose.
3. We have endeavored to verify the accuracy of statements made on the website or in any advertising material originated by us but to the maximum extent, we accept no liability for any error, omission, or inaccuracy.

Cancellations

Once we have a contract, you may not withdraw from it except as permitted by the terms. We will accept a cancellation by you providing that any cancellation must be made in writing and the cancellation fee is paid. Any cancellation by you will be effective from the date of physical receipt by us. The date on which cancellation is received by us or our agents will determine the cancellation charges applicable. The cancellation charges are expressed as a percentage of the total tour price and based on the number of days notice before date of departure. Date of departure is defined as the day of commencement of any tour arrangements we have made for you.